Collection and returns
How to collect, and what to do if something is wrong with an order.
Trade counter collection
Collect free from the trade counter, Monday to Friday 08:00-17:30. There is no minimum order on a collection. Bring your account number.
Same-day picking
Orders placed before 3pm on a working day are picked the same day and are ready to collect that afternoon. We will message you when the order is ready.
Shortages and damage
Check your order against the despatch note on arrival. Shortages or damage must be reported within 48 hours so we can credit or replace the line.
Returning stock
Unopened stock in resaleable condition may be returned within 14 days by prior arrangement. Call your account manager before sending anything back so we can raise a returns reference.
Faulty devices
Faulty devices are covered by the manufacturer warranty. Return them with the batch code and we will handle the claim for you.
What we cannot take back
Opened liquids and any product without its original packaging cannot be returned, for the same compliance reasons we cannot resell them.
Write to hello@uptivity.co.uk or call +44 191 432 5532. We will confirm any variation to these terms in writing before it takes effect.